Product Warranties

Every floor we sell carries a manufacturer’s warranty, and on our S&G Private Label carpet we extend that coverage even further. What really sets us apart is how we handle it: if anything ever comes up, our own customer service team manages the process and deals directly with the manufacturer on your behalf, so you’re never left navigating a warranty department alone. Here’s how product warranties work, what our private-label tiers include, and how we take the hassle off your plate.

Keeping Your Warranty Valid

Most product warranties depend on proper care & maintenance and professional installation. Follow the care guide for your floor, keep receipts from professional cleanings, and have the floor installed by a certified installer to keep your coverage intact.

Download the Full Carpet Warranty Download the Full Hard Surface Warranty

Manufacturer Warranties

Depending on the product, manufacturer warranties cover things like wear, stain resistance, texture retention, fade, and structural defects, for terms that vary by line. We’ll walk you through the specific coverage on anything you’re considering so there are no surprises later.

S&G Private Label Carpet Warranties

Our private-label carpet is organized into tiers, each with its own coverage:

Decade Series

10-year stain, 10-year wear, lifetime installation, 10-year quality-assurance warranties; 5-year texture retention; 30-day total satisfaction.

Generation Series

Lifetime stain; 20-year wear; lifetime installation; 10-year quality assurance; 8-year texture retention; 45-day total satisfaction.

Lifetime Series

Lifetime stain; 30-year wear; lifetime installation; 15-year quality assurance; 10-year texture retention; 60-day total satisfaction.

Eternity Series

Lifetime stain and wear; lifetime installation; 20-year quality assurance; 15-year texture retention; 90-day total satisfaction.

Trish Camara

Lifetime stain, wear, and installation; 20-year quality assurance; 15-year texture retention; 100-day total satisfaction.

How S&G Handles Your Warranty

Here’s where we work differently from a big-box store or any other flooring store: if a warranty issue ever comes up, you call us, not the manufacturer. Our in-house customer service team takes it from there. They set up the inspection, document the issue, and communicate directly with the manufacturer on your behalf to get it resolved. You bought your floor from people you can reach, and the same team stands behind it for the life of the floor. It’s the kind of follow-through that’s easy to appreciate on the day you actually need it.