The Hard Surface Installation Warranty protects you, the original purchaser, if you have purchased an S&G hard surface floor for your own residential use in an owner occupied residence. S&G Carpet and More’s Limited Hard Surface Residential Installation Warranty applies to the flooring that has been installed by a certified S&G Carpet and More installer. The labor must be purchased directly from S&G Carpet and More. S&G warrants that the original installation was done to the standards of the State Contractors Board. Repairs like: lifting, moldings, seams and visual problems that may be repaired by an S&G certified installer will be warranted. All area’s must be empty to perform warranty work.
This warranty is not transferable and does not cover abuse, neglect, maintenance issues, moisture, water damage, animal damage, or acts of nature.
This warranty is void if the “General Terms and Conditions” have not been followed.
The Total Satisfaction Guarantee is for you, the original purchaser, if you have purchased a hard surface floor from S&G Carpet and More for your own residential use in an owner occupied residence. S&G Carpet and More guarantees that if you are not happy with your hard surface flooring within 45 days of installation we will supply new material for replacement. The original installation must have been purchased through S&G Carpet and More. The consumer is responsible for all labor cost including removal/tear out, installation and the moving of all furniture and appliances. The primary purpose of this guarantee is to help the consumer who is not happy with their decorating choice. S&G Carpet and More will supply material only 1 (one) time and the customer is responsible for all labor cost. The customer must reselect a product of equal or greater cost and the customer is responsible for all upgrade cost.
This warranty is void if the “General Terms and Conditions” have not been followed.
S&G Carpet and More warranties and guarantees are in effect when the following terms and conditions are met.
The flooring and labor must have been purchased from S&G Carpet and More and installed by a certified S&G installer. The product must receive proper maintenance including regular vacuuming or sweeping and regular cleaning. Note that portable steam units or wet sprayers will often damage your flooring and will void all warranties and guarantees. To file a claim, the consumer must notify S&G Carpet and More and provide original receipts and proof of proper cleaning products.
All warranties and guarantees specifically exclude damage from such things as tears, gouges, scratches, chipped edges, surface moisture, water leaks, spills, subfloor moisture, burns, pet damage, fading, odor, damage caused by improper cleaning products or methods, as well as changes in appearance caused by, but not limited to, furniture, appliances, athletic equipment, or heavy wheeled devices. Installation of flooring outside, exposed to weather, on stairs, commercial areas, or in any other area subject to other than ordinary foot traffic are also specifically excluded from the warranties and guarantees. All warranties and guarantees are non-transferable and are issued to the original purchaser for owner-occupied single family interior residential installations only. Liability under these warranties and guarantees shall be limited to the actual cost of the repair or replacement of the affected areas of the flooring or at the discretion of S&G Carpet and More in the form of a credit. Subject credits will be used toward the purchase of products of equal or greater value at S&G Carpet and More. The credit amount will be based on original purchase price and any additional cost will be charged to you according to the normal pricing policies of S&G. Incidental or consequential damage are neither the responsibility of the manufacturer or S&G Carpet and More.
The liability of S&G Carpet and More under this warranty shall be limited to the actual cost of repair or replacement of the affected area of the flooring extending to the nearest wall, doorway, or entrance. S&G Carpet and More reserves the right to correct any defect prior to the flooring being removed, replaced, or settlement offer. If replacement is warranted, S&G shall provide a floor of equal value should the original flooring not be available. There is no cash payment or cash value to the credit.
It is the consumer’s responsibility to move all furniture/appliances and to have areas open and clear for any warranty or guarantee work to be done. The consumer may also be responsible for labor cost under certain restrictions of the warranties and guarantees. These warranties and guarantees give the consumer specific legal rights. The consumer may also have other legal rights that may vary from state to state.
S&G Carpet and More sells hardwood from many different manufactures and distributors. The warranties and guarantees will vary from manufacturers as well as product to product. A general rule is that all products will carry at least a 25 year wear warranty and a lifetime structure warranty. S&G sells only “first quality” hardwood, so every product does have a warranty. The flooring will carry the manufacturer’s warranty specific to the product that is purchased. Realize that hardwood is a natural product, so the color, grain and character (knot holes) will vary from piece to piece. Most hardwoods are made in random lengths. All hardwood floors will patina.
All wood floors will show some wear over time, but if you follow the care and maintenance guidelines your hardwood will last far beyond the warranty.
The following guidelines are considered reasonable and necessary maintenance that you should expect to perform. This is not an all inclusive list. All hardwood floors are vulnerable to moisture and will scratch, gouge and lose gloss level over time.
S&G Carpet and More sells a full selection of waterproof core flooring from many different manufacturers and distributors. The warranties will vary by product, style, and manufacturer. A general rule is that all products will carry at least a 15 year to lifetime wear warranty, as well as a lifetime structure and waterproof warranty. S&G Carpet sells only “first quality” waterproof flooring so every product does have a warranty. The flooring will carry the manufacturer’s warranty specific to the product that is purchased.
All waterproof core flooring is susceptible to scratches, gouges and gloss reduction. However, if you follow the care and maintenance guidelines your waterproof floors will last far beyond the warranty. This is not an all-inclusive list.
S&G Carpet and More sells a variety of laminate flooring from several different manufacturers. The warranties will vary by product, style and manufacturer. In general all laminates will have at least a 10 year warranty (some have 35 years plus) against wear, stain and fading. All the products have a standard warranty against manufacturing defects. Some products may even carry a commercial warranty. S&G Carpet and More sells only “first quality” laminate flooring so every product does have a warranty. The flooring will carry the manufacturer’s warranty specific to the product that is purchased.
All laminate floors are susceptible to moisture and scratching. However, if you follow the proper care and maintenance plan your laminate floor will last longer than the warranties. The following guidelines are considered reasonable and necessary maintenance that you should expect to follow. This is not an all-inclusive list.
S&G Carpet and More offers a full selection of vinyl’s and luxury vinyl tiles from a number of major manufacturers. All these products will carry the manufacture’s unique warranty for their specific floor. All the warranties are available in email form from the manufacturers website. Warranties will vary greatly depending on the product you have selected.
All vinyl and luxury vinyl floors are susceptible to scratching, gloss reduction, gouges and moisture issues. By following these recommended procedures, you can enhance the life of your new floor for many years. This is not an all-inclusive list.