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Carpet Warranty

Installation Scheduling

S&G will call you when your material has arrived. Due to changing manufacturing dates and shipping irregularities, jobs will not be scheduled until all the material is in S&G’s possession.

You may call the Installation Department between the hours of 9:00AM and 6:00PM at (866) 241-3551.

Day of Installation Notes

  1. All furniture should be moved out of the rooms. Furniture moving is available at an extra charge. Customer is still responsible for moving knick-knacks.
  2. S&G Carpet and More will not move or disconnect electronic equipment.
  3. S&G is not responsible for wires of any kind that are installed along the perimeter of the floor or underneath the existing flooring.
  4. Your installer may change the layout of your job in order to put the seams in the best possible places.
  5. S&G is not responsible for cutting doors. Sometimes doors will need to be trimmed because of the height of the new carpet.
  6. New synthetic backs are mold and mildew resistant and stronger. However, these stronger backs are stiffer and may scratch or scuff painted or wood baseboards.
  7. Moisture is taken out of the carpet in the manufacturing process. It may take up to 8 weeks for the carpet to “blossom” to feel as full as the store sample.
  8. There should be proper ventilation and access to electricity to ensure the completion of your installation.
  9. Some smooth texture, dense pile carpets show seam peaking to a noticeable degree. It is the nature of carpet installation and cannot be avoided. However, the peaking will decrease with time and traffic. So, the new seams are at their worst when first installed.
  10. Seams on loop and some pattern carpets will be noticeable forever.
  11. Not all vacuums work on soft yarn carpets.
  12. All jobs are C.O.D.
Shop At Home for Flooring Van

Carpet Maintenance

Vacuum once per week for each person in the home. Make 4-5 passes with a vacuum over each area. Vacuum in different directions. The beater bar should just barely flick the top of the carpet.

Remove spills quickly. Staining is a function of time and temperature. The hotter and/or longer a spill is left on a carpet, the greater the chance it will become a stain. No carpet is stain proof.

Professional cleaning using hot water extraction method, sometimes called steam cleaning, is required to be done at least every 12-18 months by a professional with a truck mounted machine. Please keep your receipts as proof of cleaning, as it is a requirement of proof on any claim.

Proper vacuuming and professional annual cleaning will help the overall appearance, durability and longevity of your new carpet. Lack of proper maintenance will ensure premature wear, untwisting of the yarn tufts and dissatisfaction of your product, and void the warranties.

Your stain resistant carpet will lose some of its stain resistance over time and cleaning. Therefore, after your carpet has been installed for 15 years you may consider adding an aftermarket stain protectant applied by a certified IICRC professional carpet cleaner.

S&G Now Offers Carpet Cleaning

Carpet Warranty Types

Trish Camara Carpet Warranty

Lifetime Stain Resistance Warranty
30 Year Wear Warranty
Lifetime Installation Warranty
15 Year Quality Assurance Warranty
10 Year Texture Retention Warranty
100 Day Total Satisfaction Warranty

Eternity Series Carpet Warranty

Lifetime Year Stain Resistance Warranty
Lifetime Year Wear Warranty
Lifetime Installation Warranty
20 Year Quality Assurance Warranty
15 Year Texture Retention Warranty
90 Day Total Satisfaction Warranty

Lifetime Series Carpet Warranty

Lifetime Stain Resistance Warranty
30 Year Wear Warranty
Lifetime Installation Warranty
15 Year Quality Assurance Warranty
10 Year Texture Retention Warranty
60 Day Total Satisfaction Warranty

Generation Series Carpet Warranty

Lifetime Year Stain Resistance Warranty
20 Year Wear Warranty
Lifetime Year Installation Warranty
10 Year Quality Assurance Warranty
8 Year Texture Retention Warranty
45 Day Total Satisfaction Warranty

Decade Series Carpet Warranty

10 Year Stain Resistance Warranty
10 Year Wear Warranty
10 Year Installation Warranty
10 Year Quality Assurance Warranty
5 Year Texture Retention Warranty
30 Day Total Satisfaction Warranty

Karastan Carpet

Lifetime Year Stain Resistance Warranty
25 Year Wear Warranty
Lifetime Year Installation Warranty
25 Year Texture Retention Warranty
60 Day Total Satisfaction Warranty

Commercial Carpet Warranty

10 Year Stain Resistance Warranty
10 Year Wear Warranty
10 Year Installation Warranty
10 Year Quality Assurance Warranty
5 Year Texture Retention Warranty
30 Day Total Satisfaction Warranty

Stain Resistance Warranty

S&G Carpet and More warrants that the surface pile of this carpet will resist stains from most food or beverages from the date of the purchase for the life of the carpet, when properly installed over cushion meeting S&G’s recommendations and maintained in an owner-occupied, single- family, indoor, residential installation. S&G Carpet and More will, at its discretion and at its entire liability, replace with comparable carpet, on a pro-rated basis any portion of the installation which fails to exhibit improved stain resistance properties during the limited warranty period as provided below.

No carpet is absolutely stain proof. The stain resistant properties of the product will provide improved resistance to food and beverage stains. This limited warranty excludes any residual stains or wicking that may occur under this condition. Also excluded are pet stains (see PET AGREE carpet warranty for stain coverage, if applicable), vomit, and stains caused by acids, oil-based or wax-based substances including, but not limited to tar, shoe polish, paints, lipstick and mascara. Stains from coffee, tea and mustard are excluded from warranty coverage. The stain resistance warranty also specifically excludes any carpet that has been treated after installation with any aftermarket stain protectant or other chemical. See Pro-Rated Table Below

This warranty is void if the “General Terms and Conditions” have not been followed.

Wear Warranty

S&G Carpet and More warrants up to lifetime from the date of original installation that the surface pile of your carpet will not be worn by abrasion more than 10% when used in an owner-occupied, single-family, indoor residential installation. If within the warrantied period, the pile weight of the carpet, when compared to non-traffic areas, loses more than 10% of its weight.

Abrasive wear means fiber-loss from the carpet through normal abrasion, not from crushing or flattening of the carpet pile in any area, or from staining, soiling, fading, or other changes in carpet appearance. Carpets installed outdoors, on stairs, hallways, in bathrooms, kitchens, or in areas subject to other than normal shoe traffic are not covered by this warranty. Specifically excluded from this warranty is damage caused by tears, pulls, pilling, burns, improper installation, inadequate cushion, improper cleaning, furniture, wheels, or athletic equipment. See Pro-Rated Table Below

This warranty is void if the “General Terms and Conditions” have not been followed.

Installation Warranty

The Installation Warranty protects you only if you have purchased an S&G Carpet for your own residential use in an owner-occupied, single-family residence. S&G Carpet and More’s Limited Residential Installation Warranty applies to carpet that has been installed by a certified S&G Carpet and More installer. S&G Carpet and More warrants restretching, retucking at the walls and moldings, seam repair or any visual problem that may be corrected by our installation department. The installation warranty is good in the original home installed for the life of the carpet. This warranty specifically excludes carpet that has been pulled up at the seams or has been lifted to put any type of wires or coaxial cables under the carpet. It is the sole responsibility of the consumer to have all areas empty of furniture and clear of furnishings to have warranty work performed. See Pro-Rated Table Below

This warranty is void if the “General Terms and Conditions” have not been followed.

Quality Assurance

Quality Assurance guarantees S&G Carpet and More only sells “first quality” carpeting. This Quality Assurance Warranty covers manufacturing defects that could occur in an S&G product. This Quality Assurance Warranty protects you if you have purchased an S&G Carpet for your own residential use in an owner-occupied, single-family residence. Manufacturing defects include any defects in raw materials or production of the carpet. This warranty coverage begins from the date of installation and is valid for 10-20 years commensurate with the quality of the carpet purchased. S&G will credit up to 100% of the original purchase price and labor costs toward S&G replacement carpet of the area or room that has been affected.  See Pro-Rated Table Below

This warranty is void if the “General Terms and Conditions” have not been followed.

Texture Retention Warranty

S&G Carpet and More warrants that the carpet purchased will not exhibit significant loss of texture from foot traffic for the allocated warranty period. Carpet must be used in an owner-occupied, single-family residence using a proper indoor installation. If your carpet shows significant loss of texture, (according to ISO standard 9405-1990) from foot traffic within allocated warranty years of the date installed, as a result of yarn tufts losing their twist, and the carpet’s appearance cannot be restored, S&G Carpet and More will give credit of equal value to the area or room that has been affected. The credit can only be applied to a piece of S&G carpet. There will be no cash settlement. S&G Carpet and More will give credit on material only, according to the pro-rated table. All labor costs are to be paid by the original owner-occupied consumer. Matting and crushing are excluded from this warranty. For the purpose of this warranty, matting is defined as the loss of twist from the tips of the pile tufts and entanglement of the fibers. Crushing is defined as the loss of pile thickness due to foot traffic only. Improper maintenance or inadequate care could void all or part of your warranty coverage. Receipts from professional cleaning will be required to initiate a claim. Pile distortion or compression caused by furniture, including impressions left by legs of furniture, is not covered by this warranty.

This warranty is void if the “General Terms and Conditions” have not been followed.

Total Satisfaction Guarantee

This guarantee is for you, the original purchaser of S&G carpeting, if you have purchased an S&G carpet for your own residential use in an owner-occupied, single-family residence. S&G Carpet and More guarantees that if you are not happy with your carpet within the allocated number of days after installation, for any reason, we will replace it. This is a one-time replacement guarantee. The consumer will be responsible for all installation costs and the moving of the furniture.

The Total Satisfaction Guarantee is a one-time replacement to protect the customer if they choose the wrong color or style of carpet or are not happy with the carpet’s appearance once it is installed. S&G Carpet and More will replace the currently installed carpet with one of equal value. The only cost to the customer are installation costs associated with the replacement. A replacement of more expensive carpet or a different carpet style that is more expensive to install will add to the customers owed cost.

All Total Satisfaction Warranty claims must be completed within 45 days from original customer notification to S&G Carpet and More.
The Total Satisfaction Warranty is non-transferable.

Implied Warranties

No implied warranties, including warranties of merchantability and fitness for a particular purpose, extend beyond the terms of the written S&G Carpet and More carpet warranties.

Implied warranties include ones that the law presumes to have been given by the seller even though they are not set out in writing. Please note: Some states do not allow the exclusions or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.

Limited Lifetime Stain Resistance Warranty for S&G PET AGREE Carpet Systems

The following are special enhanced terms to the standard Stain Resistance Warranty and are applicable to S&G PET AGREE carpet systems only. Your formal S&G Carpet warranty label (Trish Camara, Eternity, Lifetime, Generation or Decade) is stated on the back of the sample at the time of purchase. S&G Carpet and More carries a selection of PET AGREE Carpet Systems as an enhanced protection choice for customers with domestic dogs and cats in the house. All other warranties and guarantees fall under the “General Terms and Conditions” of the class of carpet purchased.

For the warranty period stated, the surface pile of your S&G PET AGREE carpet system will resist most food, beverage, pet urine, vomit and feces stains (caused by domestic cats and dogs only) that occur during normal residential use, in an owner-occupied, single-family residence and subject to compliance with the carpet and care cleaning obligations. Using advanced engineering, the S&G PET AGREE Carpet Systems provide enhanced fade resistance, modified color and soil protection against pet spots. PET AGREE carpets require a better pad with moisture barrier technologies that keep the moisture at the surface allowing for better access to the spill and the associated odor. S&G Carpet and More warrants that with proper care and maintenance (including professional truck-mounted steam cleaning) your PET AGREE carpet will not be permanently stained from most food and beverage spots or exposure to pet urine, vomit and feces from domestic cats and dogs only. This warranty coverage only applies when PET AGREE carpet is installed indoors and over approved S&G PET AGREE carpet cushion and when installed by a certified S&G Carpet installer. S&G Carpet and More, will at our sole discretion and option, repair the affected area of your carpet containing the covered stain extending to the nearest wall, doorway or entrance. S&G Carpet and More reserves the right to repair the stained area prior to the carpet being removed, replaced or an alternate solution provided. If replacement is warranted, S&G Carpet and More shall provide a carpet of equal value should the identical carpet not be available. There will be no cash payment. The pro-rated table will be used for reimbursement percentages on all warranties and guarantee where applicable. All warranties and guarantee time frames are commensurate with quality of carpet purchased.

Dyeing Methods Defined

There are multiple ways carpet fibers are colored. Two methods are solution-dyed and piece-dyed, both with different dye characteristics. The dye that colors the fiber in solution-dyed goes all the way through, much like the color of a carrot. Non-solution dyed carpets, where the color is only on the outside, could compare to the color traits of a radish.

Most dye methods, including piece-dyeing, penetrate just the outer surface of the fiber; most carpets are dyed this way. Piece-dyed or yarn-dyed carpets are not included under this enhanced warranty. Solution-dyed brings the color all the way through the fiber, using this method and built-in stain resistance creates a more tolerant carpet which may help in extreme situations.

Please realize, that no carpet is absolutely stain proof. Prompt action against pet accidents will also substantially increase the likelihood of the spot removal. Therefore, S&G Carpet and More does not extend warranty coverage to any of the substances or causes of damage identified below. The following are examples of non-covered stains and pet damage excluded from this limited enhanced warranty:

Stains from coffee, tea, mustard and all non-food and non-beverage stains caused by substances, including but not limited to, cosmetics (lipstick, mascara, etc.), tar, oil, bleaches, inks, blood, paints, drain cleaners, wax based substances, plant food and shoe polish. This limited warranty excludes color changes due to fading, residual stains or wicking that may occur. All pet damage, such as chewing, scratching, tearing or any other physical destruction is excluded. Repeat spots and stains under extreme pet related incidents, such as pets with medical conditions may not be covered under this enhanced warranty. This is not an all-inclusive list.

S&G Carpet and More reserves the right to modify the list of eligible PET AGREE carpets for the enhanced Stain Resistance Warranty at any time, without prior notice and with immediate effect. No such modification will alter any prior purchases or transactions either for or against said warranty

This warranty is void if the “General Terms and Conditions” have not been followed.

General Terms and Conditions of Warranties and Guarantees

S&G Carpet and More Warranties and Guarantees are in effect only when the following terms and conditions are met: The carpet must be installed over a cushion with a minimum density of six pounds per cubic foot and a thickness no greater than 1/2 inch and no less than 1/4 inch. The carpet and pad must be installed by an S&G Carpet and More certified installer. The carpet must receive proper maintenance including regular vacuuming (soft yarn carpets may require a special vacuum) and professional cleaning with a truck-mounted hot water extraction process at least every twelve (12) to eighteen (18) months (please keep receipt). This is done to refresh carpet texture. Note that portable steam units with bonnet or rotary heads will often damage surface pile and are not considered professional cleaning equipment under this warranty. They may void all wear, texture and quality warranties. To file a claim, the consumer must notify S&G Carpet and More in writing as to the nature of the claim and send a copy of the original purchase agreement (invoice) to establish the basis for the claim. Failure to meet any of these requirements will render all warranties and guarantees null and void.

All warranties and guarantees specifically exclude damage from such things as tears, pulls, cuts, pilling, shedding, burns, pet damage, vandalism, floods, fires, fading, odor, damage caused by improper cleaning agents or methods, as well as changes in appearance caused by, but not limited to, furniture coasters, athletic equipment, heavy wheeled devices, furniture depressions or soiling. Installation of carpet outdoors, exposed to weather, on stairs, in commercial applications, or in any area subject to other than ordinary foot traffic are also specifically excluded from all warranties and guarantees. Please note some matting and crushing will occur, especially in high traffic areas. Such conditions constitute normal wear and tear and are not covered by S&G Carpet and More.

All carpet warranties and guarantees are nontransferable except the Total Satisfaction Warranty, and are issued to the original purchaser for owner-occupied, single-family interior residential installations only. Liability under these warranties and guarantees shall be limited to the actual cost of repair or replacement of the affected areas of the carpet or at the sole discretion and option of S&G Carpet and More in the form of credit. Credits can be used towards the purchase of products that are of equal or greater value at S&G Carpet and More. Your credit amount will be based on your original purchase price and any additional costs commensurate with all applicable pro-rated tables will be charged to you according to the normal pricing policies of S&G Carpet and More. Incidental and consequential damages are neither the responsibility of the manufacturer nor S&G Carpet and More.

The liability of S&G Carpet and More under this limited warranty shall be limited to the actual cost of repair or replacement of the affected area of the carpet extending to the nearest wall, doorway, or entrance. S&G Carpet and More reserves the right to correct any defect prior to the carpet being removed, replaced or a settlement being offered. If replacement is warranted, S&G shall provide a carpet of equal value should the identical carpet not be available. There will be no cash payment. If S&G determines a claim to be valid, the customer agrees to resolve the claim within a maximum of 90 days. Pro-rated table will be used for reimbursement percentages on all warranties and guarantees where applicable. All warranties and guarantees time frames are commensurate with quality of carpet purchased.

It is the consumer’s responsibility to move furniture and have areas open and clear for any warranty or guarantee work to be done. The consumer may also be responsible for labor costs under certain restrictions or warranties and guarantees. These warranties and guarantees give the consumer specific legal rights. You may also have other legal rights which may vary from state to state. These warranties and guarantees are void outside the continental United States. There are no implied warranties including warranties of merchant ability and fitness for a particular purpose extended by these warranties and guarantees. S&G Carpet and More will not be held responsible for any delays, lost time, wages, hotels/motels, or aggravation.

Prorated Schedules

All implied warranties which may arise by implication of law or application of course of dealing or usage of trade, including but not limited to, implied warranties of merchantability, or fitness for a particular purpose are expressly excluded. There are no warranties that extend beyond the description on the face hereof.

Upon determination of a valid claim, if the carpet cannot be restored by repair, S&G Carpet and More will arrange a credit equal to the cost of the carpet replacement excluding reasonable labor. Credit will be issued based upon the length of time your carpet has been in use and according to the pro-rate schedule.

TRISH CAMARA & ETERNITY SERIES

1st Year 100%11th Year 40%
2nd Year 100%12th Year 30%
3rd Year 90%13th Year 30%
4th Year 80%14th Year 30%
5th Year 70%15th Year 20%
6th Year 60%16th Year 20%
7th Year 50%17th Year 20%
8th Year 50%18th Year 10%
9th Year 50%19th Year 10%
10th Year 40%20th Year to Lifetime 10%

LIFETIME SERIES

1st Year 100%11th Year 20%
2nd Year 90%12th Year 20%
3rd Year 80%13th Year 20%
4th Year 60%14th Year 20%
5th Year 50%15th Year 10%
6th Year 40%16th Year 10%
7th Year 40%17th Year 10%
8th Year 30%18th Year 10%
9th Year 30%19th Year 10%
10th Year 20%20th Year to Lifetime 5%

GENERATION SERIES

1st Year 100%11th Year 10%
2nd Year 70%12th Year 10%
3rd Year 60%13th Year 10%
4th Year 50%14th Year 10%
5th Year 40%15th Year 5%
6th Year 30%16th Year 5%
7th Year 20%17th Year 5%
8th Year 20%18th Year 5%
9th Year 10%19th Year 5%
10th Year 10%20th Year to Lifetime 5%

DECADE SERIES

1st Year 70%6th Year 10%
2nd Year 50%7th Year 5%
3rd Year 30%8th Year 5%
4th Year 20%9th Year 5%
5th Year 10%10th Year 5%

Improper Installation

This can cause problems with your new carpet. The Carpet and Rug Institute Installation Standard CRI-105 conforms to proper installation procedures and must be followed. We are not responsible for damage to your carpet caused by improper installation. Examples are wrinkling, due to insufficient stretch, loss of tufts due to improper seam sealing, and seam peaking. We recommend the use of a licensed S&G Carpet Installer to reduce the risk of improper installation. Installer must be licensed (C-15) to be eligible for inspection of General Warranty and Conditions.

Improper Cleaning

Improper cleaning can ruin your carpet and void all your warranties. Even though you may hire a “professional”, not all carpet cleaners do quality work. Adding Teflon, Scotchguard or other chemicals may ruin your carpet and void your warranties.

Accidents, Abuse, or Abnormal Wear

Your S&G Carpet warranties do not cover damage resulting from accidents or abuse such as staining, soiling, burning, flooding, cutting, and damage caused by pets, or damage caused by improper cleaning methods and materials.

Carpets on Stairs, Hallways, In Bathrooms, & Kitchens

Your S&G Carpet warranties do not cover damage or appearance changes on carpet installed on stairs, hallways, in bathrooms, kitchens, outdoors, or in areas subject to other than ordinary shoe traffic.

Pad Failure

Deterioration of the padding can cause problems with your carpet. We are not responsible for any defects caused by failure of the carpet pad. Please see the pad manufacturer’s warranty statement for more information.

Problems with Moisture

Your S&G Carpet warranties do not cover problems caused by wetting or persistence of excessive moisture. For immediate assistance, contact a certified water damage restorations specialist. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) maintains a registry of trained, certified specialists. Call 1-775-553-5458 or visit online at www.iicrc.org.

Differences in Samples

Your S&G Carpet warranties do not cover minor and normal differences between the color and texture of the sample and the color and texture of the actual carpet.

Carpet Installation

Proper installation is as important as the original quality and durability of the carpet. An improperly installed carpet will not look as good nor last as long and can cause delamination, buckling, wrinkling, and loss of tufts in the seam areas.

Before you have your new carpet installed, S&G Carpet and More recommends you let your carpet sit overnight, in an area not below 65 degrees Fahrenheit. This allows backing to become more pliable and easier to install. It also allows the “new carpet smell” to dissipate. Testing within the carpet industry, and independently, has not found any harmful emissions from carpets. The latex used to lock the tufts in place does produce a smell sometimes referred to as “new carpet smell”. Studies show 90-95% of the “new carpet smell” dissipates within a 24- hour span.

A seam may be required during the installation of carpet, depending on the dimensions of the rooms. If at all possible, the seam should run perpendicular to windows in order to minimize the light that reflects off the seam. Seams do show, and some carpet styles show more than others. There are no invisible seams.

Failure to have carpet installed using the previous guidelines can void your warranties.

Non-Warrantied Carpet Characteristics

Appearance Retention

All carpets will change in appearance over time. This is primarily due to foot traffic. Carpet in heavy traffic areas will exhibit the most change. A good quality cushion will help extend the carpet’s appearance. The tips of the tufts in cut-pile carpets, over time and use, will lose some twist, causing it to bloom. This is normal and should be expected.

Crushing

This is the compaction of the pile thickness due to foot traffic or furniture. Regular use of a vacuum in high traffic areas may help reduce changes in appearance.

Fading or Color Loss

Carpet may slowly lose color over time. This can be caused from direct sunlight, ozone, emissions from heating fuels, pesticides, cleaning agents, Benzoil Peroxide, and other household items. Care should be taken when using these items. Window treatments will reduce exposure to direct sunlight.

Footprints

Cut-pile carpets will show footprints and vacuum cleaner marks. The selection of a carpet with a lower pile height and denser construction will help to minimize this effect.

Indentations

Indentations will occur from furniture or heavy objects. Furniture coasters that are at least 1” in continuous width, will assist in spreading the weight of the object to a larger area. Brushing the affected area with your fingertips will usually restore the crushed tufts to their original position.

Matting

The entanglement of fibers and tufts of the yarn tips may be caused by a cushion failure, or most often, improper maintenance. Residue from a spill that was not cleaned up thoroughly or cleaning residue that has not been rinsed completely will lead to matting.

Shading

This is a change in pile direction that results in an apparent change in color due to the light reflection in different ways. Solid color cut-pile carpets will exhibit this more often than textured or patterned carpets. This is normal. Severe cases of shading are also known as pooling or watermarking. This results in a permanent pile reversal that occurs after installation. It has no known cause and is usually confined to only certain areas of an installation. Pooling or watermarking is not considered a manufacturing defect.

Shedding

This is a normal characteristic of cut-pile carpets. It is more apparent in staple products versus continuous filament products. Regular vacuuming utilizing a vacuum cleaner with a beater bar will remove most of the loose fibers during the first year. The vacuum beater bar should be set at an appropriate level. When set too low, it can accelerate the wear appearance of the carpeting. The suction only setting should be used to remove topical light soiling.

Filtration Soiling

Dust, dirt, pollen, cooking vapors, and other airborne pollutants may appear as dark lines along walls, vents, and doorways. It is usually due to an imbalanced ventilation system that is incapable of removing the volume of air entering the room. The excess air escapes through gaps between floors, wall and doorways. Professional cleaning may clean the affected areas, but the condition will usually return unless the ventilation problems are corrected. Carpet of any quality will perform the same if subjected to filtration inefficiencies.

Wrinkles

Wrinkling may occur after installation. It can be caused by excessive humidity, inadequate cushion, or not using the recommended installation procedures found in CRI-105, especially relative to power stretching. A competent installer can usually correct this problem.

Yellowing

Yellowing can have many causes such as *BHT offgassing from rebond pad, yarn lubricants, over-application of stain resistant treatments, changes in alkalinity, cleaning solutions, general soiling, and fume fading. White vinegar applied to a clean white towel and held on the carpet will indicate if the yellowing can be removed. If this works, a 10% solution of citric acid applied by a professional cleaner will usually remove the yellowing. *Butylatedhydroxytoluene

Each of these items is characteristic of carpet and is not considered a manufacturing defect.

Homeowner Obligations Under S&G Warranties

In order to maintain and protect your coverage under the “General Terms and Conditions” of these warranties, you must do the following:

  1. Make sure you know which warranties apply to your particular carpet. The warranties are stated on the back of the sample at time of purchase. It is your responsibility to know which warranties apply to your carpet.
  2. Keep proof of purchase in the form of a bill, invoice, or statement from S&G Carpet and More, showing the price you paid for your carpet. (Keep your invoice.)
  3. Install your carpet according to the guidelines in the Carpet and Rug Institute Installation Standard CRI-105.
  4. Show proof of periodic cleaning by a certified professional cleaning service. A bill, invoice or a statement showing cleaning service will serve as proof of cleaning.

A minimum of one professional cleaning every 12-18 months is required. Please keep all receipts as proof. Depending on level of traffic, family size, soil conditions adjacent to the home, and other circumstances, more frequent cleaning may be advisable. Failure to clean your carpet in allotted time frames will void your warranties. Applying any aftermarket stain protectant or other chemicals will void the warranties, unless S&G Carpet advises otherwise.

Return and Cancellation Policy

25% Restocking fee on all cancellations and returned material. The cancellation policy also applies to S&G Stock wall carpets

Filing a Claim

Notify S&G Carpet and More in writing to describe the specific problem. Please include a copy of your invoice and any cleaning receipts. S&G will take appropriate action, including replacement if necessary.

S&G Carpet and More Corporate Office:
2206 Plaza Drive #400
Rocklin, CA 95765