Total Satisfaction Warranty

At S&G we believe you should be satisfied with your purchase since flooring will be in your home for so long. That’s why we have our Total Satisfaction Warranty! If you purchase flooring and after installation you realize it’s not what you wanted, you can choose new flooring at the same or lesser value and S&G will cover the cost of the product.

The Installation Warranty protects you only if you have purchased an S&G Carpet for your own residential use in an owner-occupied, single-family residence. S&G Carpet and More’s Limited Residential Installation Warranty applies to carpet that has been installed by a certified S&G Carpet and More installer. S&G Carpet and More warrants restretching, retucking at the walls and moldings, seam repair or any visual problem that may be corrected by our installation department. The installation warranty is good in the original home installed for the life of the carpet. This warranty specifically excludes carpet that has been pulled up at the seams or has been lifted to put any type of wires or coaxial cables under the carpet. It is the sole responsibility of the consumer to have all areas empty of furniture and clear of furnishings to have warranty work performed.

This warranty is void if the “General Terms and Conditions” have not been followed.

The Total Satisfaction Guarantee is for you, the original purchaser, if you have purchased a S&G Hard Surface floor for your own use in an owner-occupied residence. S&G Carpet and More guarantees that if you are not happy with your hard surface flooring within 45 days of installation we will supply new material for replacement. The original installation must have been purchased through S&G Carpet and More. The consumer is responsible for all labor cost including removal/tear out, installation and the moving of all furniture and appliances. The primary purpose of this guarantee is to help the consumer who is not happy with their decorating choice. S&G Carpet and More will supply material only 1 (one) time and the customer is responsible for all labor costs. The customer must reselect a product of equal or greater cost and the customer is responsible for all upgrade costs.

All Total Satisfaction Warranty claims must be completed within 45 days from original customer notification to S&G Carpet and More.

This warranty is void if the “General Terms and Conditions” have not been followed.